Satisfaction Guarantee | The Gym Amsterdam

Two promises: zero-obligation intake + trainer-match guarantee

Personal training is an investment — in money, time, and commitment. You deserve to know it will work before you commit. That’s why The Gym Amsterdam offers two clear guarantees to make your first step as risk-free as possible.

Guarantee 1 — Free intake, no obligation

Your first session is completely free with zero obligation. No sales pitch at the end, no automatic contract, no “sign before you leave”. During the intake (about 60 minutes) you receive:

A complimentary Body Composition Scan (InBody) — medical-grade measurement of muscle mass, body fat, visceral fat, hydration, and basal metabolic rate
A conversation with one of our certified English-speaking trainers about your goals, history, and any injuries
A light movement screen to assess movement patterns
A non-binding proposal with recommended frequency, training mix, and package options

If you decide not to train with us afterwards, no problem. You leave with your InBody printout, a personal assessment, and (often) a few training tips that help you regardless. No follow-up calls, no spam.

Guarantee 2 — Trainer-match guarantee

The Gym has seven certified trainers, each with their own specialty and coaching style. During your intake we match you with the trainer who best fits your goal — but personal chemistry isn’t always predictable.

Our promise: if the match doesn’t feel right after 2-3 sessions, you can switch to another trainer at no extra cost within your existing package. No fees, no package renegotiation, no awkward conversation. A short WhatsApp message is enough.

Why we offer this: because every one of our trainers is good, but every trainer suits a different type of client. We’d rather have you switch coaches than have you stop training because of a mismatch.

Why these two, and not more

Some gyms offer “30-day money-back” promises and other elaborate guarantees. We think that’s overkill, and we keep it simple:

Guarantee 1 covers your risk before you begin: cost-free introduction.
Guarantee 2 covers your risk during the programme: not locked in with a trainer who doesn’t fit.

We don’t promise results with a “100% money-back” cliche — results are always a function of your consistency, lifestyle, and programme adherence. What we do promise: measurable progress via InBody scans every 4-6 weeks. If the numbers don’t move, your trainer adjusts the plan.